One post tagged with "Customer IAM"

Choosing between ForgeRock and Ping Identity is one of the most common dilemmas I face when architecting CIAM solutions for GCC enterprises. Both are mature platforms with strong capabilities. So which one should you pick?

After implementing both in production environments—ForgeRock for a national-scale CIAM platform serving millions, and Ping Identity for enterprise federated access—here's my unfiltered take.

Quick Verdict​

Deep Dive: ForgeRock​

Strengths​

1. Superior CIAM Capabilities

ForgeRock's identity management (IDM) layer is genuinely best-in-class. The journey builder allows complex authentication flows without custom code. For our national CIAM platform, we built:

• Passwordless onboarding with biometric verification
• Step-up authentication for high-risk transactions
• Delegated administration for call center support

2. Open Source DNA

ForgeRock was born from OpenSSO, and it shows. You get:

• Transparent codebase (you can read and modify)
• Strong REST APIs
• Active community (for the open-source variant)
• No vendor lock-in for basic operations

3. Scalability Proven at Scale

We handle millions of citizen identities with:

• Horizontal clustering across multiple data centers
• Active-active replication for disaster recovery
• Sub-100ms authentication response times

Weaknesses​

1. Steep Learning Curve

ForgeRock is powerful but complex. Your team will need:

• 2-3 weeks of training minimum
• Dedicated platform specialists
• Patience with XML configuration hell

2. UI/UX Feels Dated

The admin console looks like it's from 2015 (because it is). You'll likely build custom admin interfaces.

3. Documentation Gaps

For advanced scenarios, expect to:

• Read source code
• Open support tickets
• Experiment in dev environments

Deep Dive: Ping Identity​

Strengths​

1. Enterprise-Ready Out of the Box

Ping Federate + Ping Access + Ping ID = a complete federation ecosystem. Setup is straightforward:

• Pre-built connectors for major SaaS apps
• Intuitive policy engine
• Excellent SAML/OIDC support

2. Superior Admin Experience

Ping's console is genuinely usable. Non-technical admins can:

• Create new integrations in hours
• Modify policies without developer help
• Troubleshoot with clear logs

3. Strong B2B2C Support

If you need to support partner ecosystems, Ping excels:

• Multi-tenant architectures
• White-labeling capabilities
• Fine-grained delegation

Weaknesses​

1. CIAM Limitations

Ping's identity management isn't as mature as ForgeRock's. Complex user journeys require:

• More custom development
• Workarounds for edge cases
• Additional licensing (PingOne DaVinci)

2. Pricing

Ping is premium-priced. Expect to pay 20-30% more than ForgeRock for comparable deployments.

3. Less Flexible

Ping is more opinionated about how you use it. If your requirements don't fit their model, you'll fight the platform.

Architecture Comparison​

ForgeRock Stack​

┌─────────────────────────────────────┐
│  ForgeRock AM (Access Management)   │
│  - Authentication & SSO             │
│  - OAuth2 / OIDC / SAML             │
├─────────────────────────────────────┤
│  ForgeRock IDM (Identity Management)│
│  - User lifecycle                   │
│  - Reconciliation                   │
│  - Workflow engine                  │
├─────────────────────────────────────┤
│  ForgeRock DS (Directory Server)    │
│  - LDAP repository                  │
│  - Horizontal scaling               │
└─────────────────────────────────────┘

Ping Identity Stack​

┌─────────────────────────────────────┐
│  PingFederate                       │
│  - SSO & Federation                 │
│  - OAuth2 / OIDC / SAML             │
├─────────────────────────────────────┤
│  PingAccess                         │
│  - API Gateway                      │
│  - Authorization                    │
├─────────────────────────────────────┤
│  PingDirectory                      │
│  - LDAP repository                  │
│  - Identity hub                     │
└─────────────────────────────────────┘

My Recommendation for GCC Enterprises​

For government CIAM serving citizens: ForgeRock

• Better journey customization
• Proven at national scale
• More cost-effective for large user bases

For enterprise workforce with B2B2C: Ping Identity

• Faster deployment
• Better admin experience
• Stronger partner ecosystem support

For hybrid scenarios: Both

• We use ForgeRock for CIAM
• Ping for enterprise federation
• They integrate via SAML/OIDC

Final Thoughts​

There's no universally "better" platform—only what's better for your specific context. I've seen both succeed and fail. The difference isn't the tool; it's the architecture and the team.

If you're evaluating these platforms, I recommend:

1. Run a proof-of-concept with your actual use cases
2. Talk to reference customers in similar industries
3. Calculate TCO over 5 years, not just Year 1 licensing
4. Assess your team's skills honestly

Need help evaluating IAM platforms? Let's talk.